Here’s a link sent to me by one of my mentors. He’s done much work with the National Association of Catholic Chaplains and suggested this resource to understand how pastoral care can measured and tracked.
The Hastings Center has convened a one-year research project to explore how quality of care is understood within the “professionalizing” profession of chaplaincy; the challenges inherent in defining, measuring, and improving quality in less-standardized areas of health care delivery; and the current and potential role of chaplaincy in improving the quality of health care in the United States.
Can We Measure Good Chaplaincy? - an essay set featured in Hastings Center Report (Nov-Dec 2008)