Hospital: Man, Woman, Birth, Death, Infinity, Plus Red Tape, Bad Behavior, Money, God and Diversity on Steroids is a fly-on-the-wall look at Maimonides Medical Center in Brooklyn, NY, written by journalist Julie Salamon.
There are lots of books you can read about hospitals written from the perspective of doctors. The benefit of this book is the primacy placed of the administrators’ viewpoint.
The stories of relationships - physician & patient, physician & administrator, administrator & patient, administrator & administrator - bring the image of a large, non-profit medical center into focus.
I highly recommend this book for those new to healthcare, especially aspiring mission leaders. In one volume, it manages to communicate equally the frustration and joy of the business of modern healthcare.
Hospital - Julie Salamon
Interview w/ the author - Freakonomics Blog